Advicehub is improving people’s access to advice in Cambridgeshire by installing touch-screen kiosks or mini Advice hubs which, through the use of interactive technologies, allows us to provide specialist advice remotely using webcams and Skype phones. These will be available at various locations.
Touch-screen kiosks play an important role in areas where access to specialist advice agencies is limited. Easy to use, located in widely-used community sites, and supported by friendly, trained staff, these kiosks give easy 1-2-3 steps to solutions for hundreds of common problems.
These problems include:
- Health and community care
- Relationship breakdown
Access to advice is tailored to fit to the needs of the local community. For example, in areas like Fenland where there is a high level of difficulty with language and literacy, basic advice is given in other languages and trained staff can help with literacy.